Hi all,
After going through the forums here, i can see i am not the only one who has had this sort of problem with servage, but i am afraid mine is a bit more complicated.

I should also mention, that up to about a month ago, i was a very happy servage customer. I always received good service, in short time and had a very very good uptime.

So, about 3-4 weeks ago, the time for renewing my registration came (i have been with servage for 3 years now), ofcourse - since i am happy with the service, i log into my cpanel - click "pay for another year" and make the payment on paypal.
On that same day, i also noticed the amount removed from my credit account and paypal noted that the transaction was completed (meaning it was transferred to the other side).
The next day, i get an email from servage telling me my account needs to be renewd - so i don’t waste any time and open a support ticket, providing the full information i have for the transaction. In return i get the response, that it will probably take 2-3 days for the transaction to fully process.
Mind you, that has NEVER happened before - everything was always immediate, which was one of the things i liked about servage.
So i thought, maybe they are having more customers, so it takes them longer to process - ok…

But, after 4 more days of receiving these annoying emails, i hop back to the support system and update them that something is wrong. they ask for the details i already gave them, but i give it to them again, and i get the response that they are taking care of it.

I was out of the country on a business trip for the next 2 weeks and the day after i come back i get an email that my account was suspended for not paying.
I open the support page again, and i see no reply from them stating there is a problem with the statement. So, i open another ticket - asking them what is wrong and requesting that my site be immediately returned online, since they had enough time in advance to deal with this.
I get the reply, that they did not receive any transfer from me and that i should pay.

Now i’m really pissed, not only did i pay - i had also notified them on the problem, gave them full details, and now they want me to pay twice…?
I ask paypal for confirmation that the payment indeed made it through and i get the response that everything should be ok and a documented proof.
Suspecting this is some scam, I give the full details to the support staff and ask again for my site to be returned online immediately.
I get the response again that they have no such record and that i should pay (again???!).
Now I’m pretty worried - they have fully documented proof of the payment, but they still claim to not have gotten it - something must be wrong!
So i start a dispute on paypal on my transaction, in order to get my money back, and start looking for another host.

I sent them the response that i wish to speak to someone in management who can help resolve this, but i get the response that they can see i opened a dispute and that i should pay, they also locked my domain as clientTransferProhibited and clientUpdateProhibited.
So, all of the sudden they can see the payment - how about saying we are sorry, some compensation for the downtime? i would have gone for it…
Instead - they keep asking me to pay for a full year, and when i ask the email of someone in management - i get no response at all.

There is something fishy definitely gone on, i have seen some people on this forum suggesting they were hacked, or have gone into the scam business. all those seem possible now through my ordeal with them.
I just want this over so i can get MY domain on another host, anyone know someone there? have an email? a phone number (i tried the ones i found here - all do not work)? a skype contact?
Any advice oon how to get MY domain back or how to avoid this situation in the future (should i register my domain with another company? but they may tank as well…)?

thanks in advance people, and my apologies for the length - i am almost hopeless for a resolution at this point…